Terms of use

Who these terms are with

This site is run by TSH Auto, a repair shop and parts seller at 195 Oakdale Rd, North York, ON M3N 1W4, Canada. “We” and “us” mean that business; “you” means anyone using this site, with or without an account.

Using the site means these terms apply to you. If you buy something, they apply together with our buying and pickup terms, our returns policy and our privacy policy, which are part of the same agreement.

Pickup only — we do not ship

We do not ship anything, anywhere, ever. Every order is collected in person at our shop. There is no delivery option, no freight, no courier and no “we'll make an exception”. If you cannot get to North York, you cannot buy the part.

The same applies in reverse: a return is a person walking back in with the part, not a parcel. There is no return address to post anything to.

We hold a part for you, and we tell you the dates before they matter. An unpaid order that goes quiet is cancelled and the part goes back on sale, with nothing charged. A paid order is held for 30 days; after that we write to you once, and if it is still uncollected 7 days later we cancel it and refund you, less a $30 holding fee, with the part returning to sale. Every step is announced by email — and by phone if you left a number — before it happens, and the deadline runs from that letter rather than from a date you were never told. The exact days, and everything else about how a sale runs, are on the buying and pickup page.

Prices, tax and stock

• Prices are in Canadian dollars and exclude tax. Ontario HST (13%) is added where the money changes hands — on our card checkout, or at the counter.
• Used parts are one of a kind. Each listing is a single physical part on a shelf. It is gone once it sells, and two people ordering at once means the second order is refunded in full.
• We can correct our own mistakes. If a price, a photograph or a description is obviously wrong — a decimal in the wrong place, a part listed that is already sold or turns out to be damaged — we may cancel the order and refund you in full rather than honour it. We will tell you why, and that is the end of our obligation on that order.
• A price is not a promise about the future. Prices change as stock changes; the price that applies to you is the one on your order.

Fitment information — a guide, not a guarantee

Fitment is the thing customers rely on most and the thing that is hardest to be certain about on a used part, so here is exactly what ours is worth.

Our listings are built from the part number, the vehicle the part was removed from, public catalogue data, and AI that reads photographs and catalogue text. Listings that were identified that way say so on the page.

What a vehicle list means, exactly. It is written at model level, not at variant level. “Audi A4, 2013–2016” means the part belongs to A4s of those years — it does not mean it fits every one of them, and it does not mean it fits yours. Engine, drivetrain and factory packages change the part number: an S4 or RS4 shares a model page with the A4 and takes different parts, quattro differs from front-wheel drive, and a mid-year change can move a number without changing anything you can see. So read the list as “this is the family of cars this part came from”, and treat the part number, not the list, as the thing that decides.

Before you buy, verify the fit yourself. The reliable way is the one the trade uses: call a dealer parts counter with your VIN and our part number, and ask whether that number is the one your car takes. That takes one phone call and it settles the question completely.

We do not check VINs for customers and we do not sell fitment verification as a service. We sell parts. We used to offer a VIN check on every listing and withdrew it, because an opinion given quickly over a message was being relied on as a guarantee — and on a used part, from a catalogue that can be wrong, it never was one. The dealer counter gives you a definitive answer from the manufacturer's own data, and it is free.

A part that fits its listed family but not your particular car comes back under the change-of-mind rule, with the 25% restocking fee. A part that does not match what we said it was — wrong number, wrong side, a condition we described and it does not have — is our mistake, and comes back in full with no fee. The phone call is worth making first.

Coding and adaptation

Many electronic parts — control units, clusters, infotainment, ABS and airbag modules, transmission and engine computers, electric steering, driver-assist sensors, adaptive and LED headlights, amplifiers — will not work until they are coded and adapted to your specific car with dealer-level equipment. On Audi and VW Group cars, infotainment additionally carries component protection that only an online manufacturer session can lift.

We flag this on the listing of every part we know needs it. By buying such a part you accept that the coding is a separate job, that it needs equipment and access you may not have, and that a part damaged, locked or bricked during a coding attempt is not returnable. The full rules are in the returns policy.

Installation and shop work

We are a working repair shop, and most of what our bays do is mechanical work booked in advance. So, plainly:

• Buying a part does not book any work. The price of a part covers the part. Nothing else.
• We may be able to fit it for you. Buy the part, come to the shop, and tell us what you would like done. We will look at the car and at the week and tell you whether we can take it on.
• We may also say no — and often will. Bay time is limited, and a job we cannot do properly is a job we would rather not start.
• Any work we do take is quoted and charged separately at our shop rates, on top of the price of the part, under the terms of that repair order rather than this page.

The same applies to coding a module: possible, usually, but it is shop work with a price on it, not something included in the part.

Using this site

The catalogue is public because we want customers, and assistants answering customers, to find it. Read it, search it, link to it, quote a listing to a friend or a mechanic — all of that is what it is for.

Automated access is allowed on our terms, which are published. Our robots.txt says which crawlers may read what, and /llms.txt documents the read-only endpoints we offer for machines, with no key and no sign-in. Stay inside those and you are welcome here.

What is not allowed:

• Copying the catalogue wholesale. Systematically harvesting our prices, stock, descriptions or photographs to build or feed a competing database, price-tracking product or listing service. Our prices are our own commercial work, and this is the specific thing this clause exists to stop.
• Going around the published limits. Ignoring robots.txt, hammering the site or the API faster than a person could use it, rotating addresses or user agents to evade rate limits, or any access that degrades the site for the people trying to buy a part.
• Breaking in. Probing, scanning or attacking the site, trying to reach staff areas, the warehouse app, other customers' orders or messages, or any data that is not published; interfering with security features; uploading anything malicious.
• Misusing order links. Order pages open from a link we send, which is the key to that order. Using a link that is not yours, or guessing at one, is unauthorised access.
• Abusing the shop. Fake orders, orders you do not intend to collect, payment fraud, or using our messaging to send anything unlawful or abusive to our staff.

We may block access, cancel orders and close accounts that do any of this, and where it warrants it we will report it.

Our content, and other people's trade marks

The photographs on this site are of our own parts, taken by our own crew, and the descriptions and the site itself are ours. You may not republish them commercially without our permission — which we usually give, so ask.

We are an independent shop, not a franchised dealer. Audi, Volkswagen, BMW, Mercedes-Benz, Porsche and every other manufacturer name, model name and part number that appears on this site belongs to its owner. We use them only to say what a part is and what it fits, which is how used parts have always been described. Nothing here implies that we are affiliated with, authorised by, or endorsed by any manufacturer, and no manufacturer warranty comes with a part we sell.

Accounts and messages

You do not need an account to buy — an email address is enough, and your order opens from a link we send you. If you do create one, keep it to yourself; anything done from it we take as done by you.

Messages you send us about a part or an order are read by our staff and kept with that order. Do not send us payment card numbers, passwords or identity documents through them — we will never ask for any of those in a message. What we do with everything else is in the privacy policy.

What we are responsible for

Used parts are sold as they are. We check, test where we can, and photograph everything before it leaves the counter, and if a part is faulty the returns policy gives you 30 days, a replacement or your money back. Beyond that, a second-hand part carries no warranty of lifespan and no manufacturer's warranty.

Our total responsibility for anything connected with a part or this site is limited to what you paid us for that part. We are not responsible for what a part cost you elsewhere: labour at another shop, diagnostic time, towing, a rental car, lost earnings, a missed booking, or damage caused by a part being fitted, wired or coded incorrectly.

The site is provided as it is. We work to keep it accurate and available, but we do not promise it is free of errors or never goes down.

None of this limits anything that cannot be limited by law. In particular, your rights under Ontario's Consumer Protection Act, 2002 stand regardless of what this page says.

Governing law and changes

These terms are governed by the laws of the Province of Ontario and the laws of Canada that apply there, and the courts of Ontario are where any dispute is heard.

We may update this page — a new payment method, a new part of the shop, a rule that turned out to need saying. The date at the top changes with it, and the version that applies to your order is the one that was published when you placed it.